Return policy

We want you to love your IZIMINI purchase, but we understand that sometimes things don’t work out as expected. If you need to return an item, we’re happy to help as long as it meets the conditions below.

Can I return items if I change my mind?

Yes, absolutely. We’re happy to provide store credit if your item meets the following return conditions:

The item must be unused, unworn (if applicable), in sellable condition, with all labels intact, and in its original packaging.
The return request must be submitted within 30 days of receiving your order.
Returns must be submitted via your IZIMINI account using the same email as your order (no password needed).

Return Process

If your return is approved:

Receive your return label (AU$15 return shipping fee applies).
Pack your item securely to prevent damage during shipping.
Print and attach the return label to the package, covering or removing any old shipping labels.
Drop the package off with the carrier.
Email us at contact@izimini.com to confirm the return has been shipped.

We will process your return within three business days after receiving it, and your store credit will be issued accordingly.

Please note that we do not offer refunds for change of mind or similar reasons that are not covered under Australian Consumer Law.

Can I cancel my order before it is shipped?

Since we process orders quickly, we’re unable to cancel them once placed. However, you’re always welcome to return your order for store credit once received, following the return process above.

Can I obtain a refund?

We offer refunds, exchanges, or store credit only if a product is faulty or defective. In these cases, we will cover the return shipping cost.

Refunds are not available for:

Shipping delays caused by couriers
Change of mind, incorrect sizing, or if the item does not look as expected (unless faulty)

If you believe your item qualifies for a refund under Australian Consumer Law, please contact us via our Contact Page, and we will do our best to resolve the issue quickly.

What if I return an item without approval?

To avoid any issues, please follow the return process above.

If we receive a non-approved return, we will reach out to you to discuss the best way to proceed.

Items returned without original packaging and labels, or returned due to an incorrect address or failure to collect the parcel, will incur a AU$20 fee to cover restocking and reshipping costs.

Need help?

If you have any questions, please reach out to us at contact@izimini.com, and we will be happy to assist.